Return & Refund Policy

Thank you for shopping at JOYFULTOYSHUB. We are committed to providing high-quality products and excellent customer service. If you're not completely satisfied with your purchase, please review our return and refund policy below.

1. Return Eligibility

You may request a return within 30 calendar days of receiving your order. To be eligible for a return:

  • Items must be unused, undamaged, and in their original packaging.

  • A valid proof of purchase (such as an order number or confirmation email) is required.

  • Return requests must be submitted within 30 days of the delivery date.

The following items are not eligible for return:

  • Clearance or final sale items

  • Customized or personalized items

  • Gift cards

  • Items specifically marked as non-returnable on the product page

2. How to Initiate a Return

To initiate a return, please contact our Customer Service Team via:

Please include the following information in your request:

  • Full name

  • Order number

  • Reason for return

  • Photo(s) of the product (if defective, damaged, or incorrect)

Returns sent without prior authorization will not be accepted.

3. Return Shipping

  • If you are returning an item due to personal reasons (e.g., wrong size, changed mind), you are responsible for the return shipping cost.

  • If the item is defective, damaged, or incorrect, JOYFULTOYSHUB will cover the return shipping cost.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status. If approved:

  • A refund will be issued to your original payment method within 7 business days.

  • You will receive a confirmation email once the refund is processed.

Please note that your bank or credit card company may take additional time to post the refund to your account.

5. Exchanges

We do not offer direct exchanges at this time. If you would like to replace an item, please return the original item and place a new order.

6. Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos of the item and its packaging. We will gladly offer a replacement or full refund based on your preference.

7. Order Cancellations

Orders can be canceled within 12 hours of placement. After this window, we cannot guarantee cancellation as the order may already be in processing or in transit.

8. International Returns

We accept returns on international orders except for shipments to sanctioned or restricted countries.

  • Customers are responsible for return shipping fees and any applicable customs or import duties.

  • We strongly recommend using a trackable shipping method. JOYFULTOYSHUB is not liable for lost or delayed return shipments.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us: